Rescuing and Stabilizing an Asia Pacific Online Store
Client Overview
A major global retailer was facing severe operational instability with its Asia‑Pacific online store. The store was managed by a third‑party vendor, who used this control to demand $90 million from the client.
Challenge
The online store experienced frequent downtimes, hurting sales and customer satisfaction. Moreover, the vendor had encrypted the Java code, so the client couldn’t make changes internally. As a result, these demands and the instability left the client vulnerable—both financially and operationally.
Solution
Systalent was brought in to address the situation:
Technical Stabilization: We stabilized the store by managing the product through the database, effectively bypassing the encrypted code.
Strategic Negotiation: Then, by stabilizing the system, we removed vendor’s leverage. Consequently, the client avoided the payout and regained control of operations.
Results
$20 Million in Savings: Thanks to the quick and strategic intervention, the client avoided a substantial financial loss.
Improved Stability: Furthermore, the store now runs consistently and delivers better customer satisfaction in the region.
Conclusion
In summary, Systalent’s ability to handle complex technical challenges ensured the client regained control of critical operations and avoided exorbitant costs. This case highlights how Systalent delivers high‑impact, cost‑saving solutions under pressure.