Transforming Offshore Operations for a Fintech Leader
Client Overview
A rapidly growing fintech company faced significant challenges in managing its offshore development operations. The company had established an offshore team in Brazil but encountered high costs and communication barriers that hindered project efficiency and overall productivity.
Challenge
The client’s offshore operations in Brazil were plagued with inefficiencies, including high operational costs and significant communication issues. Despite the presence of a senior director to oversee the offshore team, the company struggled to optimize its global staffing strategy. The client needed a more cost-effective and efficient solution that would also support future growth and scalability.
Solution
Systalent was brought in to provide strategic guidance and operational support:
- Mentoring and Leadership: Systalent worked closely with the client’s senior director to mentor and guide the local team. This included providing insights into best practices for offshore management and helping the client establish a more effective leadership structure.
- Nearshore Development Setup: Recognizing the need for improved communication and cost efficiency, Systalent assisted in setting up the client’s first nearshore development group in Brazil within a few months. This involved recruiting and training local staff, establishing repeatable processes, and creating training documentation to ensure consistency and quality.
- Transition to India: After evaluating the situation, Systalent recommended shifting the focus to India, a region known for its cost-effective IT resources and experienced workforce. Systalent facilitated the transition, setting up teams in India and ensuring they were equipped with performance metrics and standardized processes to maintain high-quality output.
Result
- Significant Cost Savings: The shift to India resulted in substantial cost reductions, allowing the client to reinvest savings into other critical areas of the business.
- Improved Efficiency: The transition improved communication and project efficiency, enabling the client to meet deadlines and maintain high standards of work.
- Scalable Operations: Systalent’s implementation of standardized processes and training documentation ensured that the client’s offshore teams were prepared for future growth, supporting the company’s long-term scalability.
Conclusion
Systalent’s ability to provide strategic guidance and hands-on support in optimizing offshore operations transformed the client’s global staffing approach. By moving operations from Brazil to India, Systalent delivered cost-effective, scalable solutions that aligned with the client’s growth objectives. This case study highlights Systalent’s expertise in managing complex offshore transitions and its commitment to long-term client success.