Rescuing and Stabilizing an Asia Pacific Online Store
Client Overview
A major global retailer facing severe operational instability with its online store in the Asia Pacific region. The store was managed by a third-party vendor who controlled the codebase and leveraged this control to make a $90 million demand on the client.
Challenge
The online store was experiencing frequent downtimes, negatively impacting sales and customer satisfaction. The vendor had encrypted the Java code, making it difficult for the client to make any changes or fixes internally. The vendor’s demands and the store’s instability placed the client in a vulnerable position, both financially and operationally.
Solution
Systalent was brought in to address the situation:
- Technical Stabilization: Systalent used its expertise to stabilize the store by managing the product through the database, effectively bypassing the need to alter the encrypted code.
- Strategic Negotiation: By stabilizing the system, Systalent negated the vendor’s leverage, allowing the client to avoid the $90 million payout and regain control over their operations.
Results
- $20 Million in Savings: Systalent’s quick and strategic intervention saved the client from a substantial financial loss.
- Improved Stability: The online store was stabilized, leading to consistent operation and enhanced customer satisfaction in the Asia Pacific region.
Conclusion
Systalent’s ability to navigate and resolve complex technical challenges ensured that the client maintained control over their critical operations while avoiding exorbitant costs. This case study highlights Systalent’s capability in delivering high-impact, cost-saving solutions under pressure.